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Dogs
Agility Specific
Buckets & Bowls
Collars/Leashes/ Harnesses
Crates, Beds & Accessories
Edibles
Grooming
Health
Hunting Specific
Show Supplies
Toys
Training
Waste Containment
Wearables
Cats
Beds, Crates & Accessories
Bowls
Edibles
Grooming
Health Care
Toys
Horses
Edibles
Grooming
Health Care
Wearables
People
Cat Lovers
Dog Lovers
Horse Lovers
General
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Shipping Information
* Carrier Information * Fees * Time Restraints * Customer Returns *
Carrier Information
Orders Shipped From Warehouse In Anna, TX
For most packages, UPS Ground will be used. You should receive an E-Mail from "Quantum View Notify", UPS's automated service, the day that your shipment goes out that will include your package's tracking number. This allows you to see exactly where your package is in route using UPS's website. All UPS shipments must go to a physical address (sorry no PO Boxes).
For smaller/lighter/flatter packages, USPS may be used. This method also includes an E-mail service that will let you know when your package was shipped, and should arrive. This will be sent out from Stamps.com and the title should be "Lightfoot Livery has sent you a package". Inside the E-mail you should find all the information necessary to be able to locate your package should it not arrive when indicated, if a signature will be required, or anything else of that sort. If your package qualifies to be sent out by USPS, it may be sent to a PO Box.
Orders Drop Shipped From Manufacturers
| Orders that must be drop shipped from the manufacturer will go out by that company's preferred carrier. This could include FedEx, DHL, USPS, or UPS. Flat shipping fees and all weight and size limitations will apply the same as for products shipped directly by us.
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Shipping Fees
Standard Shipping Fees
Based upon order subtotal
Orders equal to or less than $10 will include a $6 flat shipping fee
Orders greater than $10 will include a $7 flat shipping fee
Special Circumstances For Standard Shipping Fees
Orders too large to be combined into one box will be charged a flat shipping fee for each box.
If the item or items exceed weight or size limitations, it will be considered an oversized package (see below).
Oversized Box Limitations - Additional fees are in addition to the flat shipping fees.
Packages that weigh over 30 lbs or that are 84-108" in combined length and girth will include an additional $10 fee.
Packages that weigh over 70 lbs or that are 108-130" in combined length and girth will include an additional $15 fee.
Packages that exceed 130" in combined length and girth will include an additional $50 fee.
Other Special Circumstances
2nd Day or Next Day delivery options are available upon request at the customer's expense. Actual shipping charges will be added to the flat shipping charge.
Packages can be sent USPS instead of UPS. Actual shipping charges will be added to the flat shipping charge. Unless responsibility is waved by the customer, delivery notification is required.
| 10% of the items cost will be added to all agility equipment in addition to the flat shipping fee. Most agility equipment is shipped in multiple boxes, and exceeds size and/or weight limits.
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Time Restraints
Most orders are shipped out within 24 business hours of order receipt (including valid payment method). Because of our business taking us on the road more often than not, some items are only stocked in the display carts and are not always in the warehouse. These items could take up to a week to ship, as they must be unloaded at the next weekends show for shipment the following Monday. You will be notified by E-Mail in any situation of this nature.
| Custom orders such as the Bridled Dreams crate pads, or large quantities of single items may require special ordering. These items may take up to three weeks to receive.
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Customer Returns
| We want to treat our customers fairly, while containing costs so that we can keep our prices reasonable for everyone. Therefore, all returns must be pre-authorized by phone or e-mail. If the error is ours, we will gladly discuss options for the best solution. For refunds or exchanges, we will pay for return shipping and even provide you with a UPS label by mail. If you have changed your mind about your purchase, contact us for a Return Authorization Number and return it to us insured by the carrier of your choice. We will refund your purchase price, excluding the original shipping fees.
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